News

CEGA has invested heavily in a bespoke IT solution that unites travel and private healthcare claims and emergency medical assistance; optimising customer satisfaction and resolution times. The technology enables CEGA to offer a full service claims and assistance customer solution, with an on-line self-service portal for end client services, brokers, insurers and providers, believed to be the first of its kind in the UK.  

CEGA's special investigation team (SIU), recognised in the 2011 POST Insurance Fraud Awards for their achievements in 2010, is delighted to report a further increase in detection rates of 18% in 2011.    

CEGA has recruited two new doctors to join its existing in-house medical team. Dr Tim Hammond, CEGA's Chief Medical Officer comments: "These two appointments are testament to our commitment to offer the very best in-house medical expertise to our clients and customers; be that in an advisory or emergency capacity".  

AXIS Global Accident and Health, a division of AXIS Capital Holdings Limited, have chosen CEGA to provide an 'end to end' claims and medical assistance service across their entire European operation.    

Following a third consecutive nomination, CEGA is very proud to have emerged winners in the category of 'Independent Fraud Investigation Team of the Year' at the 2011   Insurance Fraud Awards. The Award recognises the significant increases in detection rates that CEGA has achieved on behalf of its clients. According to the ABI, the fraud returns we submitted in 2010 accounted for more than twice the UK travel insurance sector average. Muir Robertson, CEGA's Managing Director,...

Catlin Group Limited, the global speciality property/casualty insurer and reinsurer, have entered into a new contract with CEGA to provide medical assistance for their international private healthcare book of business.    

CEGA are delighted to announce that for the third year running we have been shortlisted for the Fraud Investigation Team of the Year (Independent) Award at the Insurance Fraud Awards 2011 taking place in October. Set up in 2008, CEGA's Special Investigation Unit is the only one of its kind in its field and in 2010 achieved nearly 40% of all fraud savings across the entire travel insurance industry, whilst never losing sight of the need to 'treat customers fairly'. It is a fact of life,...

  We are delighted to announce CEGA Group Services has been short-listed for this year's British Insurance Awards. The nomination recognises our achievements when faced with the immediate and dramatic surge in travel claims following the eruption of the Eyjafjallajokull volcano in 2010. Faced with an unprecedented increase in claims' volumes, more than four times the forecast figure, we were determined to maintain the high levels of quality and customer service which are synonymous...